In the fast-changing tech world, customer support and operations roles are key to a company's success. Leading companies like Chainalysis, Whatnot, and Kraken are offering exciting career opportunities for those passionate about customer service and operational excellence. These roles allow you to work with innovative teams in the blockchain, e-commerce, and crypto industries.
Customer Support Specialist at Chainalysis
Chainalysis is looking for a Customer Support Specialist to join their globally distributed team. This role focuses on providing first-line support for the Chainalysis platform and applications, ensuring customer satisfaction and reducing churn.
Responsibilities:
- Develop an expert understanding of Chainalysis products and services.
- Respond to customer inquiries via email, chat, and phone.
- Collaborate with Customer Success, Sales, and Engineering to resolve product issues.
- Engage proactively with various customer profiles and provide top-notch support.
Requirements:
- Experience in technical support with software products, including RESTful APIs, SaaS, and On-Premises solutions.
- Familiarity with Zendesk or similar customer support platforms.
- Strong written and verbal communication skills.
- Passion for web3, blockchain, and crypto.
Apply for the Customer Support Specialist position at Chainalysis
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Customer Operations Manager at Whatnot
Whatnot is seeking a Customer Operations Manager to partner with various teams to implement new products, policies, and processes. This role involves driving operational readiness, improving performance metrics, and enhancing the customer support experience.
Responsibilities:
- Design and implement initiatives to improve customer support.
- Lead projects for new product, policy, and process implementations.
- Analyze operational performance and drive continuous improvement.
- Collaborate with cross-functional teams to achieve company goals.
Requirements:
- Bachelor's Degree and 7+ years of experience in consulting, operations, or strategy roles.
- Advanced analytical skills, including proficiency in Excel, SQL, Python, or Tableau.
- Strong problem-solving and communication skills.
- Experience in process optimization and customer support strategy.
Compensation: $165,000-$180,000/year, plus benefits and stock options.
Apply for the Customer Operations Manager position at Whatnot
Phone Support Specialist at Kraken
Kraken is looking for a Phone Support Specialist in Brazil to join their team of client experience all-stars. This role involves handling client interactions through phone support and chat, providing exceptional care, and ensuring swift issue resolution and this role is fully remote.
Responsibilities:
- Handle frontline client interactions and prioritize issue resolution.
- Participate in comprehensive training on crypto and Kraken's product line.
- Achieve performance targets and contribute to Kraken's mission.
- Engage in regular one-on-one sessions and coaching with team leads.
Requirements:
- Minimum of 1 year of experience in phone support or customer service.
- Fluent in English and either Spanish or French.
- Passion for digital assets and strong knowledge of cryptocurrencies.
- Excellent communication skills and adaptability in a fast-paced environment.
Apply for the Phone Support Specialist position at Kraken
Whether you're passionate about blockchain, e-commerce, or crypto, these positions provide the chance to work with innovative teams and contribute to exciting projects.
Explore more career opportunities here and apply today to join leading companies in the tech industry.
